CUSTOMERS & STORIES

When a global luxury brand of highly coveted shoes and handbags wanted to protect their brand heritage holistically they turned to CXignited for their leading ShopCX Signature solution to provide authentication and security in collaboration with their luxury assisted factory. This iconic brand wanted to certify their luxury products starting with design and going all the way to the consumer protecting the brand value. They also wanted to protect the beauty of their goods and provide item level traceability throughout the product and customer life journeys. ShopCX Signature is built around a patented technology enabling high-end fashion products to become smart products by embedding an invisible technology into the design and enabling visibility and traceability during the full life cycle of the supply chain. It enables brand protection against grey and black market goods with item level authenticity, industry 4.0 with automated manufacturing, after-market retail and post-sales personalized customer services.

When an off-price retail division of a leading US Fashion Specialty Retailer wanted to light up and digitize their hundreds of stores to deliver a higher customer engagement and streamline operations to better manage their shop floors, they turned to CXignited. Our ShopCX In-Store solution seamlessly and invisibly drove the convergence of their products, precise location and consumers in a single view to offer a better experience through the empowerment of sales associates and customers alike. Real-time inventory is taken every 10 minutes with full accuracy (99%) in one shot and can geo-localize product within 1 m radius. This allowed for 2X times faster find/search capabilities of relevant products. The ShopCX In Store system also provided a real-time tracking and product motion analysis. This off-price retail division was able to radically reduce labor costs while at the same time support faster checkout, offer Unified Commerce inventory availability and deliver real-time replenishment intelligence.